order process

This happens after you place your order

1. Order
   Place your order online and complete the shopping cart with your contact details and preferred payment method.
   
   
2. pay
   Please settle the invoice according to your chosen payment method.
   
   
3. Order receipt
   After receiving payment, we commission our manufacturers to produce/deliver.
   
   
4. Shipment
   Our manufacturers/suppliers will get your ordered product on its way and send it directly to you.

Important NOTE:

We do not produce or store our products ourselves. Instead, we work with selected manufacturers and suppliers who produce the product and deliver it directly to you as quickly as possible.

For this reason, the shipping package may not show "KleinLeni" as the sender, but rather the name of our manufacturer. This allows us to save on our own storage costs and therefore offer our products at a lower price.

For questions regarding the product, delivery, or any complaints, you can contact us directly at any time: info@kleinleni.de

We will then take care of your request.

You can find more important questions and answers here !

Frequently Asked Questions

Below you will find frequently asked questions and answers about our shop and our products:

• Who is behind KleinLeni?
• There is no corporation or brand behind KleinLeni that provides huge amounts of money so that a company can grow quickly and uncontrollably. It's actually just me, Stefan, Leni's dad, behind KleinLeni. The story behind KleinLeni is real and not marketing nonsense from any corporation . That's why it can happen here and there that the processes in the shop don't run 100% smoothly - but I do my best ;)
  
  
• Do you produce the products yourself?
• We don't produce ourselves. We have established partnerships with certified manufacturers, such as small foot or leg&go , who produce for us and also send the products to you. We chose these because we are convinced of their quality.
  
  
• Do I buy from KleinLeni or where?
• Correctly. You buy from KleinLeni. We process your order and then purchase the goods from our producer. This will then pack and ship the goods directly to your home.
• This means there are no additional storage or personnel costs, meaning we can reduce product prices to a minimum.
  
  
• What happens if there is a complaint?
• If you are not satisfied with the product or the quality, please write to us at info@kleinleni.de and we will ensure that everything is handled smoothly.
  
  
• How can I pay in the shop?
• With us you can easily pay with Paypal, credit card, instant bank transfer or advance payment. Simply specify your desired payment method in the checkout.
  
  
• I have ordered several items, but so far only one has arrived
• Because we do not have our own warehousing and order the items you order directly from our producers, it may happen that orders/products from different manufacturers are sent separately.
  
  
• How much are the shipping costs and delivery times?
• These differ depending on the manufacturer of the desired products. You can find an overview of shipping costs and possible delivery times here .
• The shipping costs of some partnerships, including those of the design brand luu.la, are higher because they are sent directly from the brand's workshop in Latvia. These design pieces are not available/available in Germany.