order process

What happens after you place your order

1. Order
   Place your order online and complete the shopping cart with your contact details and preferred payment method.
   
   
2. Payment
   According to your preferred payment method: PayPal, credit card, Klarna, prepayment, invoice (for kindergartens & institutions)
   
   
3. Order Confirmation
   Upon receipt of payment, we commission our manufacturers with production/delivery.
   
   
4. Shipping
   When shipping starts, you will receive an email with the package ID for tracking. Depending on the size of the package, shipping is done with DHL, DPD, UPS, FedEx, or Dachser. Shipping goes directly from our verified EU manufacturer to you – this saves storage costs and keeps the price fair.
   

For this reason, the shipping package may not show "KleinLeni" as the sender, but the name of our manufacturer. This allows us to save on our own storage costs and therefore offer our products at a lower price.

If you have any questions about the product, delivery, or possible complaints, you can always contact us directly: info@kleinleni.de

We will then take care of your request.

Further important questions & answers can be found here!