order process
This happens after your order
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Order
Place your order online and complete the shopping cart with contact details and desired payment method.
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pay
According to your desired payment method, please pay the bill.
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incoming orders
After receipt of payment, we commission our manufacturers with the production / delivery.
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Shipment
Our manufacturers / suppliers bring your ordered product onto the street & send it directly to you.
Important NOTE:
We do not produce or store our products ourselves. For this we work together with manufacturers and suppliers selected by us , who manufacture the product and deliver it directly to you as quickly as possible.
For this reason, the shipping package may not have "KleinLeni" as the sender, but the name of our manufacturer.
If you have any questions about the product, delivery or any complaints, you are welcome to contact us directly.
We will then take care of your request.
Frequently Asked Questions
Below you will find frequently asked questions and answers about our shop and our products:
- Who is behind KleinLeni?
- There is no corporation or brand behind KleinLeni that provides huge amounts of money so that a company can grow quickly and uncontrollably. It's actually just me, Stefan, Leni's dad, behind KleinLeni. The story behind KleinLeni is real and not marketing nonsense from any corporation . That's why it can happen here and there that the processes in the shop don't run 100% smoothly - but I do my best ;)
- Do you produce the products yourself?
- We don't produce ourselves. We have established partnerships with certified manufacturers, such as small foot or leg&go , who produce for us and also send the products to you. We chose these because we are convinced of their quality.
- Do I buy from KleinLeni or where?
- Correctly. You buy from KleinLeni. We process your order and then purchase the goods from our producer. This will then pack and ship the goods directly to your home.
- This means there are no additional storage or personnel costs, meaning we can reduce product prices to a minimum.
- What happens if there is a complaint?
- If you are not satisfied with the product or the quality, please write to us at info@kleinleni.de and we will ensure that everything is handled smoothly.
- How can I pay in the shop?
- With us you can easily pay with Paypal, credit card, instant bank transfer or advance payment. Simply specify your desired payment method in the checkout.
- I have ordered several items, but so far only one has arrived
- Because we do not have our own warehousing and order the items you order directly from our producers, it may happen that orders/products from different manufacturers are sent separately.
- How much are the shipping costs and delivery times?
- These differ depending on the manufacturer of the desired products. You can find an overview of shipping costs and possible delivery times here .
- The shipping costs of some partnerships, including those of the design brand luu.la, are higher because they are sent directly from the brand's workshop in Latvia. These design pieces are not available/available in Germany.
Good to know...
Our ball pits are sewn with certified high-quality fabrics . Balls are CE certified and come from certified manufacturers using only non-toxic materials in their manufacture.
Important!
Due to the fact that each ball pit is made by hand , its diameter may differ slightly from the diameter indicated in the specification (+/- 5 cm).
Why little Leni
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High quality raw materials
Harmless products from certified manufacturers
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Educational Benefit
Many of our products have been developed according to the Montessori understanding
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Proven Quality
Many of our products are officially tested and certified with CE seals
